Quality assurance
Our processes follow the ISO 17100 approach to translation services: translation, independent proofreading, final check and delivery are run by separate people. Version history and translator notes are kept for every project.
- Translation: A sworn translator experienced in the field.
- Proofreading: A second translator in the same language pair; figures, dates and proper names are checked.
- Format check: Stamps, signatures, annotations and logos are typeset to match their position in the source.
- Final check: The project manager confirms the approval type and the institution's requirements.
Confidentiality
Your documents are opened only to the assigned translator and project team. All translators and staff sign a written confidentiality undertaking. Files are received through an encrypted link, kept for 24 months after completion and deleted earlier on request.
Correction guarantee
If a translation is rejected by the institution with written reasons, or if an error is found, it is corrected free of charge. We cannot guarantee acceptance where the institution's request rests on an incorrect statement; in that case we review the process together.
Complaints and feedback
If you are not satisfied with our service, write to kalite@lisanova.com.tr or use the feedback form in the panel. Submissions are reviewed within 2 working days by the project manager and the quality officer, and the outcome is shared in writing. Every year we run a customer satisfaction survey and use the results to improve our processes.